"There’s a lot of synergies because, for example, our largest pet franchise here in Virginia Beach has 6,000 customers. All 6,000 of them need a tax return. And our largest tax office has 5,000 customers-and two thirds of them own a pet. So there’s a huge opportunity for cross-marketing. And in addition to cross marketing of customers, so many of our franchisees buy different brands."

 "You get a system of doing business with tons of experience. In our industry, myself and my other board member have 100 years experience in franchising, and we have another dozen people that have another 400 years experience. So we have 500 years experience in franchising. All you have to do is better than 8% than you would yourself-and you're going to do 50 to 100% better than that, otherwise you have to build your own system."

"It comes down to one simple thing. Happy, successful franchisees. If you have happy, successful franchisees, you're going to grow; you can't help growing. If you have unhappy or unsuccessful franchisees, you can't grow. Most franchisors fail because they build their system for themselves instead of for the franchisees. You have to put the franchisees first."

 "I've brought in, in my career, 5,700 franchisees. Guess how many follow the system 100%? Zippity-doo-dah, no one. The simple difference between great and horrible is what percent listen to the system. The best listen 98 or 99%. The worst? Less than 90%. They go out of business. If you want to be a great franchisee, you have to follow the proven method."

"There's only two people in the history of the United States and Canada that have founded one of the successful national tax chains. And I've done it twice. Hundreds of companies tried. So tax, I love. It's recession resistant, people are afraid of the IRS, drives people to prepare. ... Pets is growing by 12 to 15% a year for the last decade and forecasted to do that for the next decade. ... We have one construction business and it is roofing and siding. I love that because there's no national name and there's an opportunity to roll up and consolidate the country under a national name."

"If you do the same as everyone else, you're going to fail. You have to have differentiators. ... I'll give you one simple example. Tax season is 15 weeks long, but you do 50% of your business in four weeks. The rest don’t adjust their schedule; we open at seven and stay open until the last customer leaves. It’s an objective benefit to the customer."

- John Hewitt

"The biggest mistake I made in my career is instead of leaping towards the internet. So I missed the AI of the 20th century, which was the internet. ... The online value of TurboTax is $90 billion. The online value of H&R Block is $6 billion. I didn't leap correctly back 30 years ago when I should have."