How We Recruited 30 Technicians In 2 States

An interview with Dymtro Perepelytsia at Home Service Base

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This week, I sat down with Dymtro Perepelytsia, the founder behind both Excellence Appliance Repair—one of Austin’s fastest-growing appliance repair brands—and Home Service Space, a new intelligence tool empowering home service operators with unprecedented industry data.

We dug deep into his journey immigrating to the U.S., breaking into the local services market, scaling teams to multiple states, and the blend of custom systems and data insight that fueled his success.

Dymtro’s perspective is a goldmine for any current or aspiring home service entrepreneur looking to compete smarter and grow faster.

The 7 Key Takeaways

Below are the most essential insights from my conversation that you can apply to your home services business today.

1. Unique Background Fuels Service Success

Dymtro arrived in the U.S. three years ago with a strong background in software and digital marketing. He first explored software products but found inspiration to enter home services after a podcast episode about the potential scale of offline businesses. For operators, this diverse background shows how bringing digital expertise into traditional trades offers a real advantage when launching and scaling operations.

"I have like 15 years of experience in software and digital marketing as a founder of a few companies ... This 15 years of experience helped me to build companies here in the U.S. So I came here three years ago, and first year was ... the role of searcher. I was thinking what I will do here ... But then I got into Tommy Melo podcast ... I heard that garage door repair company can make like 100 millions dollars per year by repairing doors. And it impressed me and changed my mindset into offline world."

- Dymtro Perepelytsia

2. First Customers Through Paid Ads And Reviews

Dymtro’s initial marketing focused on Google Ads, capitalizing on his digital expertise to get quick traction. He was able to generate $10,000 in his first month, but learned quickly that success in local services isn't just about ads. Building real social proof via fast reviews was key—driving down acquisition costs and enabling faster growth.

"We started from advertising in Google Ads. I immediately applied my knowledge ... we started getting first leads ... and that’s how we got like our first, I think, $10,000 during first months for revenue, but we spent $3,000 on ads. At some point, I understood that as more reviews we got, cheaper customer acquisition came to us. By the second month, we got almost 100 reviews—I understood we could try to scale it even more."

- Dymtro Perepelytsia

3. Scaling With A Unique Technician Recruitment Model

Recruiting skilled technicians is a challenge for every service operator. Dymtro used a community-based approach, targeting Facebook job ads at Ukrainian speakers and streamlining applications with lead forms. This highly specific targeting helped him build a robust pipeline of technicians in multiple states, giving his company the operational bandwidth to expand into new cities quickly.

"We launched Facebook video ads, where we invite to join our company as a contractor technician... Facebook does not allow you to target job ads for specific people, but they allow ... primary language targeting. We narrowed down to people who use Ukrainian as their main language ... And that’s how we built a flow ... which gave us almost 1,000 filled forms around two states. That’s how we found all our technicians. For now, we work in seven metro areas—four in Texas and three in Florida—with a little bit more than 30 technicians."

- Dymtro Perepelytsia

4. Profit Sharing Over Traditional Employment

Instead of going the employee route, Excellence Appliance Repair acts as a branded lead-gen platform for independent technicians, offering a profit-share model. Technicians supply their own trucks and tools, setting their own schedules. This model keeps the company agile and scalable, reduces overhead, and lets technicians take on jobs from multiple sources—an ideal fit if you’re trying to grow quickly without heavy payroll risk.

"We work as a lead generation company with our own brand in all metro areas ... All our technicians, they have their own companies and take jobs from us and from somewhere else ... Each job they sell, we compensate part cost, exclude sales tax and card processing fee, and then labor, which left we divide depending on our agreement. That’s how profit share model works ... We do not control their workday or promise to fill their schedules fully, and it allows us to be flexible without additional obligations."

- Dymtro Perepelytsia

5. Game-Changing Dispatch And Scheduling System

Coordinating jobs across a network of independent contractors is a complex challenge. Dymtro built a custom dispatch tool tightly integrated with Housecall Pro, optimizing technician routes and minimizing gaps. His three-click booking system for CSRs reduces response time and maximizes efficiency—a competitive edge any operator can appreciate, especially as the business grows.

"One of our internal automation tools is dispatch tool—intellectual dispatch tool, which finds best time slots based on previous and next job, considering the technician’s home and route. Our CSRs see green, yellow, and red slots and pick two options. We have a button which adds the time option into a text field, and the CSR just clicks send. Three messages to book a job, and three clicks to find the right time—one CSR can handle a certain number of technicians during a shift."

- Dymtro Perepelytsia

6. Identifying Invisible Competitors With Data

One of Dymtro's major breakthroughs—and the seed for Home Service Space—was realizing that many high-spend lead gen companies operate ‘under the radar,’ only visible with sophisticated tools and location-specific data methods. By replicating the way Google serves hyperlocal ads, he was able to identify competitors and trends overlooked by traditional SEO tools.

"All local companies have a setting in Google Ads to show ads only to people who live in that area. This small checkbox hides ads from tools like Ahrefs and SEMrush. Most of the lead gen companies who rely on Google Ads live under the radar ... I decided to use a residential proxy, which allows you to emulate visitor behavior from specific areas, and that’s how I caught all these lead gen companies operating under the radar, spending hundreds of thousands monthly only on lead generation."

- Dymtro Perepelytsia

7. Making Industry Data Accessible For Home Service Operators

Home Service Space aggregates and refreshes data on 30 home service industries across 2,000 U.S. cities—covering digital presence, ad campaigns, reviews, and more. Small business owners can quickly assess competition, spot momentum, and identify acquisition opportunities, while agencies and service providers gain an edge in prospecting and market positioning. Free tools lure in users, but the deepest insights are available when you sign up.

"For now, I have four products for different target groups ... Industry reports allow you to check competition levels in a specific industry, specific city ... Data shows how many new websites launched in a specific area year over year ... It can be used by small business owners wanting to estimate competition for future expansion, by potential owners looking for a market to enter, or franchise companies seeking expansion opportunities. General data is available free, and when you reach limits, I offer a paid plan to cover costs."

- Dymtro Perepelytsia

Looking Ahead

Balancing a thriving appliance repair operation and an emerging SaaS product, Dymtro is now rolling out HVAC services—leveraging a customer base of nearly 8,000 households in Austin. His strategy centers on cross-selling, careful incremental SaaS development, and staying hands-on by using AI to accelerate product updates. For home service owners, his trajectory is a road map for growth, diversification, and maximizing every data advantage.

"For now my home service business is 70% of my time ... because we are in the middle of starting HVAC services in Austin. We want to utilize our customer base to upsell the services. My strategy is going to market with Sage work. Thirty percent of my time is software ... All updates I provide there help me. I make a public product solving my own questions. AI helps me—it's my number one employee in the software business."

- Dymtro Perepelytsia

Wow! You made it to the end; thanks for sticking with us.

The full interview is available on YouTube below, Spotify here, and Apple Podcasts here.