How Cold Email Landed $60k Home Service Deals

An interview with Ian Cushing at HouseProDigital

Welcome to this week’s edition of The Workbench, a resource-rich weekly newsletter and podcast for home services entrepreneurs.

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This week, I got to chat with Ian Cushing, co-founder of HouseProDigital and a former multi-location cleaning business owner.

Starting in the trenches of residential and commercial cleaning, Ian learned how to drive leads with cold email—and now brings those systems to home service operators nationwide.

In this conversation, Ian pulls back the curtain on the exact outreach strategies, tech stack, and follow-up process that turn cold emails into warm commercial contracts with huge upside for home service companies.

If you've ever wanted a step-by-step approach to booking high-value B2B deals, this one's for you.

The 7 Key Takeaways

Below are the most essential insights from my conversation that you can apply to your home services business today.

1. Cold Email Opens B2B Doors for Home Services

Many home service operators overlook cold email as a true growth channel, confining it to the realm of SaaS and agencies. But Ian emphasizes that cold email can be a direct pipeline for commercial work—from apartment turnovers to office janitorial contracts—if you target the right contacts and keep outreach laser-focused.

"If you’re a residential cleaning company and want to stay in your lane, there are still big B2B opportunities. We started out dropping door hangers at apartment complexes and got shut down, but learned they needed help with turnovers. That opened my eyes to B2B relationships where the work still feels residential, like move-in/move-out cleans for apartments or realtors. Reaching out to the right contacts landed us contracts we’d never considered before."

- Ian Cushing

2. Winning Niches for Cold Email Outreach

Cold email isn’t just for cleaning—landscaping, pressure washing, and even brickwork companies are using it to land surprisingly lucrative commercial projects. Ian shares the niches seeing the biggest results and how even traditional trades can tap into large contracts by targeting businesses, not just consumers.

"Landscaping does really well with cold email, and pressure washing too. Recently, we found brickwork is a fantastic niche because GCs regularly sub out those projects. One client had a $60,000 proposal land just from our outbound. Contractors aren’t on those big databases, so they’re wide open for direct outreach."

- Ian Cushing

3. Hyper-Targeted Outreach Beats Generic Blasts

Getting results with cold email means more than scraping a generic list. Ian’s team built their own tech to scrape local Google Maps and state databases, hunt down actual business owners, and personalize the approach. This leads to higher response rates and more booked jobs.

"Most people try to pull leads from Apollo or ZoomInfo, but those databases miss tons of local businesses. Our process scrapes Google Maps, finds business entities at the state level, tracks down real owner emails—it’s way higher response because you’re getting Brian@, not just sales@. That difference in data quality is huge for getting replies."

- Ian Cushing

4. Lead Volume: Real Numbers and Expectations

 One of the biggest questions is how much outreach it actually takes to drive a steady flow of qualified leads. Ian shares the baseline volumes they run for clients and the conversion rates you might expect, depending on market and niche.

"Average is sending 2,000 to 4,000 emails per month per client. From that, we consistently generate about eight to twelve warm, qualified, billable leads. Of course, in some markets it takes less. In others, you might have to send more—but that’s what we’re seeing for most home service clients."

- Ian Cushing

5. Direct Offers Outperform Soft CTAs

There’s a lot of debate on whether to be subtle or direct in email outreach. For home services, Ian is clear that a straightforward, actionable offer—like coming by for an estimate—gets the most responses. Overly elaborate scripts and indirect CTAs just create friction.

"We run about fifteen variants in a campaign, but the base is always super direct: ‘Could an estimate help?’ ‘Can I swing by?’ ‘Just let me know the square footage and bathrooms, I’ll send a quote.’ The more direct, the better. Our follow-ups loosen up, but almost all the responses come from that first, sharp outreach."

- Ian Cushing

6. Speed to Phone Call Converts Replies to Paid Jobs

Booking a job doesn’t stop at the reply email—it’s about how fast you move from lead to real conversation. Ian’s process: pick up the phone immediately after a positive response for the best close rates. This bridges the gap between initial interest and an actual booked job.

"You have to be a maniac about this. Every client I onboard, I tell them—if someone emails back ‘yes, I’m interested,’ you pick up the phone, call them right then. Don’t rely on a chatty response or long email chains. Just a quick call, ‘Hey, got your email, when can I swing by for a walkthrough?’ That’s how you convert way more of those leads."

- Ian Cushing

7. Don’t Overlook Reddit for Simple, Free Local Leads

Beyond cold email, Ian sees untapped value in monitoring and contributing to local Reddit threads that rank high in Google search results. Commenting with recommendations and getting upvotes can passively drive inbound leads for zero spend.

"A lot of people ignore Reddit, but if you Google ‘house cleaning service’ plus your city and add ‘Reddit,’ you’ll find all these threads with people asking for recommendations. We get a decent number of leads off those just by dropping a comment and having customers upvote us. It’s super easy and costs nothing."

- Ian Cushing

Looking Ahead

Ian continues to build out House Pro Digital’s proprietary scraping tech, expand into more home service verticals, and share what’s working in real time via his X (Twitter) account. He’s focused on scaling what works—faster, cheaper, and with even better lead quality.

"We’re just getting started. We’re expanding fast, working with more cleaning, landscaping, and specialty contractors—and constantly improving our tools to get even more targeted, higher quality leads for our clients. I share a lot of what we’re doing on X, so follow along for more of the real tactics we’re testing every week."

- Ian Cushing

Wow! You made it to the end; thanks for sticking with us.

The full interview is available on YouTube below, Spotify here, and Apple Podcasts here.